Telephone Service Representative-$13.50-$16.50-SAC

Serve clients by answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information. Office environment, primarily requiring sitting at a desk for extended periods, communicating verbally with customers on the telephone, and entering data via a computer terminal. Call volume: Varies from moderate to heavy. Stress Level: low to moderate. Schedule: 24/7, including mandatory weekends and holidays.

DUTIES & RESPONSIBILITIES:

  • Handle all callers with professionalism and courtesy in accordance with Call Handling Guidelines.
  • Develop a working knowledge of products and services offered by clients.
  • Meet or exceed performance goals set forth by management.
  • Follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management.
  • Complete, at the request of management, any task or temporary assignment related to CMS business services.

KNOWLEDGE, SKILLS, & ABILITIES:

  • High School Diploma or equivalent required
  • 6+ months customer service experience preferred
  • Typing skills of 25+ wpm required
  • Strong attention to detail
  • Strong basic computer skills
  • Ability to multi-task
  • Ability to make sound decisions under pressure
  • Ability to deal with difficult situations and people
  • Ability to work well in both a team environment and independently
  • Excellent interpersonal, verbal and written communication skills
  • NO FELONIES

SCHEDULE:

Full-time positions available. Open 24/7, including mandatory weekends and holidays. Sundays scheduled off on a rotating basis. Overtime available.

Job Type: Full-time

$13.50-$16.50

***Bonuses available to earn up to $20/hr***

***Must have OPEN AVAILIBILITY to be considered for this position***

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Contact

134 W Michigan Ave.
Jackson, MI 49201
517.782.8221

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