Patient Service Representative - JF

Posted: 09/08/2021

Job description

Greet, register and collect payments from patient at time of check in and finalize office visit at check out.

Essential Duties and Responsibilities:

• Greets patients in warm welcoming professional manner, utilizing excellent customer service skills at all times.
• Verifies and enters all demographic information into the electronic medical record system.
• Verifies insurance coverage on all available electronic verification systems and enters insurance information into electronic medical record including scanning all insurance cards.
• Distributes forms to patients with necessary explanation and collects forms from patients insuring proper completion.
• Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end of day process to balance the electronic cash drawer.
• Maintains cash box during each shift to ensure all cash-box money is accounted for.
• Schedules patient appointments.
• Schedules any STAT tests ordered by provider.
• Consistently and accurately utilizes department scheduling guidelines.
• Complete daily model of care steps (i.e. robust reminder calls, raking the schedule etc.).
• Participates in patient outreach.
• Other activities that assist with coordination of patient care, i.e. verbally review patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests.
• Conforms with and abides by all regulations, policies, work practices and instructions.
• Provides administrative support to clinical staff.


• Minimum of High School Diploma
• Previous medical office experience preferred
• Knowledge of medical insurance rules preferred
• Experience using an electronic medical record preferred

Job Knowledge, Skills & Abilities

• Ability to work effectively and independently within their work area, staying on task.
• Demonstrates understanding and appreciation for diversity for patients and employees.
• Routine testing/training on various job-related skills and competencies.
• Excellent communication skills, both written and verbal.
• Ability to communicate in a friendly, helpful manner with all patients and co-workers.
• Excellent computer skills.


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