Security Operations Centre Analyst (SOC Analyst)

Posted: 09/04/2021

Job Title: Security Operations Centre Analyst (SOC Analyst)
Position Type: Full Time
Experience Level: Mid-level
Department: Security Operations
Reports To: Security Service Team Leader
FLSA: Non-Exempt
Location: Lansing, MI

SOC Analyst Position Summary and Responsibilities:

Security Operations Centre (SOC) Analysts play a critical role in keeping our managed services and managed security clients safe. They interpret raw data from many sources and communicate this information to clients with context and clarity, allowing the clients to respond to security threats. As a SOC analyst, you will guide clients through potential security incidents from alert to resolution. You are the human interface and trusted authority between the client and our security solutions.

What do our SOC Analysts do?

  • Setup, maintain and manage alert response for SIEM / SOC / MDR / EDR and other security solutions.
  • Incident Response
  • Incident Triage
  • Data Collection and Analysis
  • Regular internal and external communications on potential security incident alerts, incident reports, threat intelligence, and phishing email / malware / vulnerability analysis.
  • You will need to gather, understanding, and interpret relevant information from multiple sources.
  • Infer accurate conclusions based on relevant data and information
  • Phishing Email Analysis
  • Phishing Email Response
  • Act as a primary on-call at least seven days a month. We do not control when security incidents occur, and potential security incidents are worked from open to close. Customers are also located in multiple times zones. As such, schedules are somewhat flexible to account for this.

What skills do I need to be a successful SOC Analyst?

  • Patience, empathy, confidence, fastidiousness, and customer service skills. You will be working with a myriad of businesses, technologies, applications, and personalities.
  • Ability to multitask in a fast-paced environment; manage multiple tickets and switch between tasks with ease.
  • Strong understanding of following and executing processes and procedures necessary to produce consistent results under stress.
  • Talented interpersonal abilities to build rapport with customers and teammates alike.
  • Skilled at defusing high-stress situations and facilitating resolution to security problems.
  • Excellent communication (verbal and written) in English at all levels internally and externally, interpersonal, business management, time management, and developmental skills.
  • A strong sense of initiative and ownership over work.
  • Ability to work effectively and complete assigned tasks with minimal supervision.
  • Ability to work effectively within a team as well as independently.

What are the qualifications I need to have?

  • High school diploma or equivalent.
  • Experience in a technology field working as Help Desk Administrator, System Administrator, Network Administrator, Information Security Officer, or similar role.
  • General understanding of IT applications, processes, software, equipment, and networking.
  • US Citizenship and a clean criminal record

Would be awesome if you had…

  • Prior SOC experience.
  • Experience with malware analysis / sandbox operation.
  • Experience with information security tools such as Nessus,, LUCY Security, Nmap, Autopsy, KAPE etc.
  • Experience with information technology tools such as Hyper-V, VMware Workstation, Docker etc.
  • Experience using the Linux command line.
  • Fluency in any of the following languages: Spanish, Hindi, Tamil, Kannada, Marathi, Mandarin, Cantonese, German, Japanese, Portuguese
  • Ability to read/write Russian Cyrillic.
  • Experience with Microsoft Office 365, Microsoft Azure, and other Cloud service offerings.
  • Understanding of, and a background working in law enforcement or criminal justice.
  • Net+ Sec+ CySA+ OSCP CISSP or GIAC certifications
  • Associates degree or higher in Security or Information Technology

What is the physical work environment like?

  • This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How often will I get formal feedback on how well I’m doing?

  • Six-month performance reviews, with every second review a performance and salary review.
  • Performance review goals will be established between you and your team leader.

Why should you work here?

  • Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and?trust. Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.
  • Salary is based upon what you bring to the table.
  • Shared group/health benefits plans, including a retirement plan.
  • Education and certification reimbursement is also available so we can help you move up the ranks. Flexible schedule to fit your family’s needs.
  • Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside!
  • Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun?(families are oftentimes included as well).

Perfect fit….

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger. We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.

About ASK:

ASK is a world-class provider of best of breed IT hardware, software, services, and cybersecurity solutions. Our combination of personalized customer attention, technical excellence, and project efficiency has resulted in our reputation as a leading provider of technical solutions in the Midwest. ASK’s methodology of “The Three Pillars of Technology” equips organizations to have a balanced IT and business infrastructure around managed services, disaster recovery and cybersecurity.

The ASK staff is a team of hand-selected professionals who understand what it takes to serve our customers’ needs. We offer up-to-the-minute proficiency in the computer/IT industries, strong customer service values, and a genuine interest in working with our customers.

ASK also cares deeply for the Greater Lansing community. As one of our core values, we make it a priority to give back to the community through our time and resources. ASK Cares provides opportunities for our staff members to reach out to the larger community to invest their time, talents and resources to make a difference in the lives of others.

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